1. Information We Collect
PawChart collects information you provide directly to us, including when you create an account, add pet profiles, schedule appointments, or contact us. This includes:
- Account information (name, email address, password)
- Pet information (name, species, breed, medical records)
- Veterinary information (license number for vets)
- Communication data (messages in teleconsult rooms)
- Usage data (how you interact with our platform)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and manage appointments between pet owners and veterinarians
- Store and display your pet's medical history
- Enable real-time communication during teleconsultations
- Send service-related notifications
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With veterinarians you book appointments with (pet and health information)
- With service providers who assist in operating our platform (Firebase/Google)
- When required by law or to protect rights and safety
4. Data Security
We implement appropriate security measures to protect your personal information. Your data is stored using Firebase (Google Cloud), which employs industry-standard security practices. All data transmission is encrypted using TLS/SSL.
5. Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Opt out of non-essential communications
6. Cookies
PawChart uses essential cookies to maintain your session and provide core functionality. We do not use tracking cookies or advertising cookies.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@pawchart.co.